Terms & Conditions

Terms & Conditions

These Conditions explain your rights, obligations, and responsibilities and those of your contractor. A contract is a two-way arrangement and it is important that everyone knows where they stand. Where we use the word 'you' or 'your' it means the customer. 'We', 'us' or 'our' means the contractor.


1. Delays in transit

a. Other than by reason of our negligence, we will not be liable for delays in transit.

b. If through no fault of ours we are unable to deliver your goods, we will take them into store. The contract will then be fulfilled and any additional service(s), including storage and delivery, will be at your expense.

2. Damage to premises or property other than goods

a. We will not be liable for any damage to premises or property other than goods submitted for removal unless we have been negligent.

b. If we cause damage as a result of moving goods under your express instruction, against our advice, and where to move the goods in the manner instructed will inevitably cause damage, we shall not accept that we were negligent.

3. Our right to sub-contract the work

a. We reserve the right to sub-contract some or all of the work.

b. If we sub-contract, then all conditions will still apply.

4. Route and method

a. We have the full right to choose the route for delivery.

b. Unless it has been specifically agreed, other space/volume/capacity on our vehicle may be utilised for consignments of other customer.

5. Staff Abuse
Verbal or threatening behaviour will not be tolerated. If the driver is forced to leave the job because of abuse from the customer verbal or otherwise the customer will still be liable to pay in full.

6. Payment  
Payment must made in full on completion of the job. 

The relevant United Kingdom law shall govern these terms and conditions, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.